CANCELLATION & RETURN POLICY

Cancellation Policy

www.tailorz.in or the Website owner reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The Website or the Website owner will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.

Cancellations by Customers will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the process of producing/ shipping your Product(s) has been started. www.tailorz.in or the Website owner holds all the rights to accept or decline any cancellations.

Any modifications to your order would also be governed by the above terms.

Return Policy

    In case you receive a defective Product, please inform us by email (sales@tailorz.in) before the expiry of 5 working days, beginning with the day on which the Customer receives the goods. We will exchange the defective product free of cost. Customer needs to ship the defective product back to us in the same condition as you received it and in its original packaging along with original tags.

    In case you are not fully satisfied with the fitting, please inform us by email (sales@tailorz.in) within 3 working days, beginning with the day on which the Customer receives the goods. We will help you in addressing the fitting issues and will also offer one free alteration service. If you require us to alter the product, then please courier the same to our corporate office in Mumbai at the following address:

    BR3 Clothing Private Limited
    115 Adhyaru Industrial Estate
    Sun Mill Compound
    Lower Parel
    Mumbai 400013
    India

    In case you are not satisfied with the fitting and do not wish to avail our alteration service then please inform us within 5 days from the date of receipt. We will refund 50% of your trial order value without asking any questions. Since the garments are made to your measurements we will not accept any returns.

    www.tailorzclothing.com or the Website owner hold the right to accept returns/cancellations, ask for pictures of you wearing the Product to indicate the problem areas.

    All returns need to be self – shipped by the customer.

    Unsealed goods should not be accepted at the time of delivery. Returns/cancellations of unsealed products will not be accepted.

    Returned items must be unused and unwashed.

    www.tailorzclothing.com or the Website owner does not hold responsibility for any damages caused during the transit.

    For any more queries on our return policies, please email us on – sales@tailorz.in