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FAQs

General FAQs

1. Why should I shop with Tailorz?

This is a question that many new visitors might have. Tailorz was founded in 2015 by a team of highly experienced professionals with the vision to make custom clothing affordable, accessible, convenient, and easy. We offer premium custom-tailored business attire at highly affordable prices. To know more about us please visit – About page. To know more about our USP’s please visit – Why Tailorz page.



2. How do you manage to offer products at such attractive prices, can I expect good quality at these prices?

Absolutely, we have disrupted the custom clothing business by offering high-quality products at fair and reasonable prices. To know more about our pricing policy please click here.



3. Where do you procure your fabrics, can I touch and feel the fabrics before buying?

We procure our fabrics directly from the best mills worldwide. You can order fabric samples to touch and feel the fabrics before buying. To order fabric samples please click here.



4. Where do you produce the garments and are the garments produced ethically?

We have our in-house custom tailoring unit in Mumbai, India and all the garments are produced here. We are a professional company and follow ethical and environmentally friendly manufacturing policies.



5. Do you have any helpline number in case I have any doubts or queries?

We offer unmatched personalized service to our customers. Our corporate office staff is extremely customer friendly. If you have any queries or need clarification you can send us a chat or whatsapp message and our staff will be available for quick assistance. We also offer a free video call session with a personal stylist to help you with the ordering process. The schedule a virtual visit please click here.



6. Do you ship worldwide and what is the usual delivery time frame?

Yes, we provide worldwide shipping with free shipping for orders above US$ 79. For orders within India, we offer free shipping for all orders. We are one of the fastest custom clothing services, your order will be dispatched within 4-8 days. The typical shipping timeframe is 6-10 days for orders outside India and 2-4 days for orders within India. Your order will be dispatched through our trusted courier partners.



7. How do I track my order?

You can track your orders from your account page. We offer real-time tracking and provide regular order update notifications on your registered email.



Measurements

1. How will you take my measurements online, will it be accurate to ensure perfect fit?

We offer easy online measure options which have been developed with advanced algorithm and years of experience. You can also schedule a call with our trained executive if you need any help during the measurement process. We have successfully achieved ‘first time fit’ for more than 90% of our customers. After your order is placed we will schedule a video call to review your measurements and will ensure that we get the right fit with your first order. To know more about easy measure options please check our Measurement page.



2. Can I make changes to my saved measurement?

Yes, once you have saved your measurements it will be your base measurements which you can access at the time of placing your next order. You can edit your measurements and your base measurements will be updated with all the changes.



3. Can I design my garments as per my choice?

Yes, for each product we have developed a detailed customizer wherein you can select all your style options and design your garments as per your choice.



Returns and Refund

1. What if I have fitting issues, how will you resolve it? What is your returns policy?

Your order will be protected by Tailorz Fit Guarantee and we will provide 1 free alteration or remake service if you have any fitting issues. To know more about Tailorz Fit Guarantee please click here. Since all the garments are made to order from your design and your measurements these cannot be sold to anyone else and cannot be returned. To know more about our returns policy please click here.



2. What if there are any manufacturing defects in the order received by me?

In case there are any manufacturing defects or if a wrong product is delivered to you then we will replace the same immediately. You just need to send us an image of the manufacturing defect with 24 hours of receiving the order.



2023 â’¸ Tailorz Clothing | All Rights Reserved

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